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Self Service Lobby

image of Pepper

Hi, I'm Pepper!

The Department of Technology operates a self-service lobby and is staffed by a humanoid robot, Pepper, during normal business hours. To gain access to our lobby, please use the telephone receiver on the right side of the entrance door to call our team. While in our lobby, please check in using Pepper and your host will retrieve you from the lobby. We look forward to your visit!

How to submit a Public Records Request

Please use the City’s public record request portal at

You can also submit a public records request via email at

Frequently asked questions

  • You can submit a Public Records Request here
  • Our normal hours of operation are 8am-5pm (M-F).
  • We are located at 1 South Van Ness Avenue, 2nd Floor, San Francisco, CA 94103.
  • Companies and individuals who wish to do business with the City and County can register online and submit necessary compliance forms via San Francisco‚Äôs centralized vendor portal. You can also view additional City vendor information on the Office of Contract Administration's (OCA) website.
  • Please visit the Bids & Contracts Listing site.
  • Please contact 311 (or 415-701-2311 from outside the City) for city information and non-emergency service requests. You can also visit their website for more information here.