About Digital Service and Products

The Digital Service and Products team builds modern, sustainable digital products to better serve San Francisco residents, businesses, and visitors.

We leverage digital assets and tools to modernize brick-and-mortar civic services. Our work creates online alternatives for a constituency that increasingly expects an app for that to satisfy their service needs.

Focusing on alignment of our current resources, the Digital Service and Products team will deliver digital products that are best in the industry. The team has made significant improvements in this area with initiatives such as the San Francisco Business Portal, DAHLIA, and the Office of Short Term Rentals by leveraging a proven “Skunk Works” approach. The Digital Service and Products team will focus on expanding these and similar efforts through a thoughtful staffing plan, close coordination with the City’s constituency to understand their needs, and rapid development of new products while iterating existing ones.

Core functions include:

  • Design
  • Engineering
  • Web Content Management
  • Product Management
  • Consultancy
Resources: 
SFGOV Web Analytics
SFGOV Web Analytics
Page View and Web Stats
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SFGOV Web Analytics
Public Voice
Public Voice
Community outreach & User Testing
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Public Voice
Digital Accelerator
Digital Accelerator
Rapid Solution Development
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Digital Accelerator
GIS
GIS
Geospatial Resources
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GIS
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Additional Resources

FAQ

What does DT Digital Service & Products do?

We work with City departments to build modern, sustainable, public-facing digital products. An example is the San Francisco Business Portal which helps small businesses start, stay in grow in San Francisco. Our core functions include design, engineering, product management. We act as a consultant to provide best practices and expertise so that departments can build their own services and products.

How do I work with the DT Digital Service and Products team?

Contact us if you’re a City department looking to build a new digital product, a city interested in learning from us how to provide digital services to the public, or if you’re interested in partnering or collaborating with the team.

What services do you offer?

Our core functions include design, engineering, and product management. We act as a consultant to provide best practices and expertise so that departments can build their own services and products.

Is your code open source?

Yes. We’ve successfully shared our code with other cities to collaborate and better serve the public at-large. The San Francisco Business Portal code was shared with the City of Los Angeles and others. Contact us for more information.

How can I join the team?

We’re always looking for developers, designers and anyone interested in using technology to better serve the public. Browse currently open positions.

Support

Phone (628) 652-5000
Email dtis.helpdesk@sfgov.org